- Help center
- FAQ
Frequently asked questions
Can I belong to more than one firm?
Yes. Use the firm switcher under the logo. Nothing from one firm is ever shown inside another.
Why can't I see rates or the Margin Report?
Financial visibility needs both a role that allows it and approval from a firm admin. Ask your firm admin. See Roles and permissions.
What does Submitted (Late) mean?
The week was submitted after your firm's due time, Friday 12:00 in your own time zone by default. It tells your lead when it arrived; the content is the same.
Can I edit a SOW after approval?
Withdraw the approval first; the version returns to Draft. After signing, use a change order.
Does the client need an account?
No. Clients open an expiring secure link. They never see rates, margin, risk ratings or estimate lineage.
Is there e-signature?
Today you upload the signed PDF and mark the SOW signed. An e-signature provider is planned.
Is there a mobile app?
No. Stafio works in the browser on phones, and My Week is designed for a 360px screen.
Do you support Slack or Teams?
Not yet. Reminders are sent by email.
Where is our data stored?
In the United States (us-east-1), including backups and logs. See Security.